Frequently Asked Questions

PICK UP TIME

Please find below details of pick up time depends on hotel area:

pick up time


WHO CAN DO WHITE WATER RAFTING?
 

It is suitable for anyone from 5 to 65 years.

 

WHO CAN DO RIVER KAYAKING?

It is restricted for age 16 years and above (reasonably fit people).

 

WHAT TO WEAR?

Leave the designer outfits at home!

Swimmers, Board Shorts or T Shirt is recommended.

Remember to bring a change of clothes.

 

AGE GROUPS

Adults                                    : 13 years and above

Children                                 : 5 years to 12 years

Infants                                   : 4 years and under

Family                                    : Up to 2 Adults and 3 Children / Infants.

 

VEGETARIAN FOOD

We cater for all special dietary requirements, however advance information is fully required.

 

RAFTING / KAYAKING EQUIPMENT?

We supply all technical equipment for the activity we offer such as safety helmet, life jacket, paddles.

 

BOOKINGS

We strongly recommend you book in advance, especially during peak periods, such as school holidays.
Bookings can be made directly online at www.baliadventuretours.com or send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it.

All normal bookings MUST be paid for in advance.

 

 

TYPES OF CREDIT CARD ARE ACCEPTED?

We only accept major credit cards; Visa, Master, JCB and American Express.

 

DO YOU ACCEPT TRAVELERS CHECK?

We do accept travelers check, however we would need copy of passport to process this payment.

 

CHANGE ON BOOKINGS

Your Program may be changed to another Bali Adventure Tour's Program at any time 48 hours prior to tour without any charge. All requests for changes must be received by phone (+62 361 721 480), fax (+62 361 721481) or email (This email address is being protected from spambots. You need JavaScript enabled to view it. ) a minimum of 48 hours prior to the tour.

 

PAYMENT

All prices are per person in US dollars.

 

CANCELLATION POLICY

Bali Adventure Tours / Bali Adventure Rafting reserve the right to cancel or amend any tour due to river or weather conditions. If we have to cancel a tour due to such circumstances, you will receive a full refund or you may alter to another tour program or another day.

 

You will receive no refund:

  • If you give less than 2 days notice
  • If you miss the tour departure (e.g. sleeping late, unexpected illness or injury, etc)
  • If you do not turn up for pick up
  • If we have to cancel the booking because of client is unsuitable due to age, ill health, poor fitness, disability, intoxication, etc.

 

If you wish to cancel we will keep a 10% administration fee.

 

Any requests for cancellation must be made 2 days prior to the tour date by telephoning the booking line on +62 361 721480

 

INSURANCE COVERAGE

The client is urged to protect his/her investment with travel insurance. The Company provides accident expenses insurance up to USD 50,000.

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Adventure House
Jl. By Pass Ngurah Rai
Pesanggaran, 80361, Bali,
Indonesia
Tel:(62-361) 721480
Fax:(62-361) 721481
e: This email address is being protected from spambots. You need JavaScript enabled to view it.
w: www.baliadventuretours.com